Terms of Service
Terms of Service
Effective Date: November 3, 2025
Welcome to the website and digital platforms of Carbone Restaurant Group Ltd. (“CRG”, “we”, “our”, or “us”). These Terms of Service (“Terms”) govern your use of our websites, mobile applications, online ordering platforms, investor portals, and any related services (collectively, the “Services”).
By accessing or using our Services, you agree to these Terms and our Privacy Policy (collectively, the “Agreement”). If you do not agree, please do not use our Services.
1. Who We Are
Carbone Restaurant Group Ltd. is a Canadian-based multi-concept restaurant company headquartered in Toronto, Ontario, with operations and franchise partners across North America. Our brands include FAST FIRED by Carbone, Good Pup Co., and other affiliated concepts that embody CRG’s commitment to quality, innovation, and hospitality.
2. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) to use our Services. By using our Services, you represent that you have the legal capacity to enter into these Terms.
3. Use of Our Services
You agree to use our Services only for lawful purposes and in compliance with these Terms. You agree not to:
Use our Services to engage in fraudulent, abusive, or illegal activity.
Attempt to access or tamper with our systems or data.
Upload, post, or transmit any harmful content, viruses, or code.
Misrepresent your identity, affiliation, or authorization when engaging with us.
We reserve the right to suspend or terminate your access to our Services for any violation of these Terms.
4. Accounts and Security
Certain features (such as franchise or investor access) may require you to create an account. You agree to:
Provide accurate and current information.
Keep your credentials confidential.
Notify us immediately of unauthorized access or suspicious activity.
CRG is not responsible for any loss arising from unauthorized account use if you fail to protect your credentials.
5. Orders, Purchases, and Payments
If you place an order or make a purchase through our Services:
Prices are displayed in the local currency and may include applicable taxes and fees.
Payment must be made through approved and secure methods.
Once submitted, orders may not be modified or canceled, depending on preparation status.
Refunds or credits are issued at CRG’s discretion, in compliance with local consumer laws.
Franchise or investment purchases are governed by separate agreements, which supersede these Terms where applicable.
6. Intellectual Property
All content on our Services — including text, images, logos, trademarks, designs, menus, and software — is owned or licensed by Carbone Restaurant Group Ltd. and protected by copyright, trademark, and other intellectual property laws.
You may not copy, reproduce, modify, distribute, or create derivative works without our express written permission.
Trademarks such as “FAST FIRED by Carbone,” “Let’s Make Some Dough,” and “Good Pup Co.” are the property of CRG. Unauthorized use of our intellectual property is strictly prohibited.
7. Third-Party Links and Services
Our Services may contain links to third-party sites (such as delivery partners or investor platforms). We are not responsible for the content, security, or privacy practices of those sites. Accessing them is at your own risk.
8. Disclaimers and Limitation of Liability
a. Disclaimers
Our Services are provided “as is” and “as available.” CRG makes no warranties — express or implied — regarding availability, accuracy, reliability, or suitability of our Services.
b. Limitation of Liability
To the fullest extent permitted by law, CRG and its directors, officers, employees, and affiliates are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of our Services.
If we are found liable for any claim, our total liability shall not exceed the greater of (i) CAD $100 or (ii) the amount you paid to us in the past 12 months.
Some jurisdictions do not allow certain limitations, so these may not apply to you.
9. Indemnification
You agree to defend, indemnify, and hold harmless Carbone Restaurant Group Ltd., its affiliates, and partners from any claims, losses, liabilities, damages, costs, or expenses (including legal fees) arising from your use of our Services or violation of these Terms.
10. Termination
We may suspend or terminate your access to our Services at any time, with or without cause, without prior notice. Upon termination, your right to use our Services ceases immediately. Sections that, by their nature, should survive termination (such as Intellectual Property, Indemnification, and Limitation of Liability) will continue to apply.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of Manitoba, Canada, and applicable federal laws of Canada. Any disputes shall be resolved exclusively in the courts of Toronto, Ontario, unless otherwise required by law.
Users in the United States agree that these Terms shall also comply with applicable state and federal laws, and any disputes may be subject to binding arbitration in accordance with U.S. arbitration laws where permissible.
12. Changes to These Terms
We may update these Terms periodically. The “Effective Date” at the top indicates when changes were last made. By continuing to use our Services after any update, you agree to the revised Terms.
13. Contact Us
For questions or concerns about these Terms, please contact:
Carbone Restaurant Group Ltd.
130 Adelaide Street West, Suite 2800
Toronto, Ontario, M5H 3P5
📞 +1 (204) 510-2365
📧 legal@carbonerestaurantgroup.com