Privacy Policy

Privacy Policy

Effective Date: November 3, 2025

At Carbone Restaurant Group Ltd. (“CRG”, “we”, “us”, or “our”), your privacy is important to us. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard it. This Privacy Policy explains how we handle your information when you interact with us — online, in our restaurants, and through our affiliated brands and franchise partners.

1. Information We Collect

We collect personal information in the following ways:

a. Information You Provide Directly

When you engage with us — for example, by joining our newsletter, applying for a franchise, investing, or placing an order — we may collect:

  • Contact information: name, email, phone number, address

  • Payment information: credit or debit card details (processed securely through third-party providers)

  • Account information: usernames, passwords, and communication preferences

  • Investment or franchise details: information you voluntarily provide as part of investor or franchise applications

b. Information Collected Automatically

When you visit our websites or apps, we may automatically collect:

  • Usage data: pages visited, time spent, and navigation patterns

  • Device data: IP address, browser type, operating system, and location (where enabled)

  • Cookies and analytics: to personalize your experience and improve our services

c. Information from Third Parties

We may receive information from partners such as:

  • Delivery platforms (e.g., DoorDash, Uber Eats)

  • Marketing platforms or social networks (e.g., Meta, Google)

  • Franchise or investor portals

2. How We Use Your Information

We use your information to:

  • Provide and improve our restaurant, franchise, and investor services

  • Process orders, payments, and account requests

  • Communicate with you regarding promotions, events, or news (with your consent)

  • Manage franchise or investor relationships

  • Comply with applicable laws and regulatory requirements

3. Legal Basis for Processing

Where applicable under Canadian or U.S. law, we process your personal data on the following grounds:

  • Your consent (e.g., for marketing communications)

  • Contractual necessity (e.g., to fulfill your order or franchise agreement)

  • Legitimate business interests (e.g., improving operations or ensuring security)

  • Legal obligations (e.g., record-keeping for regulatory compliance)

4. How We Share Information

We may share your information with:

  • Service providers who support our operations (e.g., payment processors, CRM systems, marketing agencies)

  • Franchisees and affiliates as necessary to fulfill your request or deliver a consistent CRG experience

  • Legal or regulatory authorities where required by law or to protect our rights
    We do not sell your personal information.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined above or as required by law. When no longer needed, we securely delete or anonymize the data.

6. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your personal information

  • Request correction or deletion of inaccurate or outdated information

  • Withdraw consent to marketing communications

  • Request data portability or restriction of processing

To exercise these rights, please contact us at privacy@carbonerestaurantgroup.com.

7. Security

We use administrative, technical, and physical safeguards to protect your personal data from unauthorized access, disclosure, or misuse. While we take reasonable measures to protect your information, no system is completely secure.

8. International Data Transfers

Because CRG operates in Canada and the United States, your information may be transferred across borders. We ensure that such transfers comply with applicable privacy laws, using approved safeguards where required.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the “Effective Date” updated accordingly.

10. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact:

Carbone Restaurant Group Ltd.
130 Adelaide Street West, Suite 2800
Toronto, Ontario, M5H 3P5
📞 +1 (204) 510-2365
📧 privacy@carbonerestaurantgroup.com

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